General Manager

April 11, 2018

Heritage Hospitality Recruitment are currently looking for a General Manager for a Lodge in the Waterberg in Limpopo.

The successful individual will need both Lodge Management as well as Guiding experience.

Skills needed

  • Vehicle maintenance, management and basic understanding of mechanics

  • Must be able to do basic plumbing

  • Advantageous if he can understand basic electrical wiring

  • Confident, capable guiding skills and safe, yet fun to be with

  • Admin skills

  • Planning & Multi tasking skills

  • Problem solving

  • Horse riding advantageous or must be at least prepared to learn how to ride


Qualities needed

  • Presentable, fit and healthy

  • Sense of humour

  • Looking for stability

  • Emotional intelligence for staff and guests

  • Confidence in self and abilities

  • Honesty

  • Humilty

  • Integrity

  • Have a purpose for life

  • Good communication skills

  • Loyalty

  • Confident and interact with international guests

  • Attention to detail

  • Practical

  • Responsible

  • Not a heavy drinker

  • Enthusiastic

  • Able to manage and interact with staff

  • Be calm and clear thinking in an emergency



  • Manage and organise staff for :

    • Activities

    • Hosting

    • Project Management

    • Maintenance

    • Month end activity reports

    • Month end vehicle & diesel report

    • Ensuring guides are legal with First Aid, PDPs FGASA, DEAT

    • Reserve activities

      • Game capture (including census)

      • Camp outs

      • Fire fighting

      • Maintenance

      • Fence patrols

      • Assisting game scouts

      • Rain monitoring

  • Assisting check-ins

  • Hosting agents and site inspections

  • Allocating staff for activities as well as reserve jobs

  • Having a critical eye around the lodge and reserve

  • Handling staff issues and understanding the labour law

  • Guest complaints and queries

  • Vehicle licences

  • Permits for game

  • Managing Butchery


The package on offer is negotiable depending on experience and includes accommodation and other benefits.

To apply, please forward your CV and profile photo as soon as possible.

General Manager Couple

April 11, 2018

Heritage Hospitality Recruitment are currently looking for an experienced GENERAL MANAGER COUPLE for a well-loved hotel in Eastern Cape.

As General Managers, you will be responsible for managing the Hotel Management team and overall hotel targets to deliver an excellent Guest experience as well will be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded

  • Lead in all key property issues including capital projects, customer service, and on-going property maintenance

  • Ensure all decisions are made in the best interest of the hotel

  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property

  • Provide effective leadership to the hotel team

  • Lead in all aspects of business planning

  • Ensure costs are controlled and revenue opportunities are effectively delivered

  • Manage and develop the team to ensure career progression and effective succession planning

  • Hold regular briefings and communication meetings with the HOD team and Workers Committee

  • Respond to Monthly Accounts and Annual Staff Climate Survey to ensure continual improvement is achieved

  • Build upon the existing guest experience to create new ideas and to ensure the product remains an award winning guest experience.

  • Building relationships with new and repeat guests.

  • Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.


The requirements for the position are:

  • Degree or diploma in Hotel Management or equivalent

  • Experience as General Manager or Director of Operations within a similar quality / style hotel

  • Possess strong commercial acumen, with experience in increasing profitability

  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property

  • Excellent leadership skills

  • Exceptional communication skills

  • In-depth knowledge of the hotel/leisure/service sector including labour relations.

  • Human Resource Management & staff development.


The package on offer is highly competitive and includes performance bonuses, accommodation (a 4 bedroom home), 50% contribution to medical aid and 8.5% contribution to provident fund.

To apply, please contact forward your CV's and profile photos.

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